Parent Satisfaction Questionnaire - Kidz Klub - Page 1 of 4 - Borough of Broxbourne Council Citizen Space

Introduction

As a previous user of the Kidz Klub playscheme, we would like to know what you think about the services we offered your child, and our relationship with you. Please could you spend a few minutes answering these questions to help us improve our service?

1. What is the main reason for no longer attending Kidz Klub?

Too old to attend Attending alternate provision Location of Kidz Klub setting Cost of sessions No longer live in the area No longer need childcare Child doesn’t like activities Child doesn’t like setting Child doesn’t like staff Child has additional needs that cannot be accommodated by Kidz Klub Other

If selected 'Other' please state below:

2. Will your child/children be attending Kidz Klub in the future?

Yes No

3. When you choose a childcare setting, what is most important to you?

Please state here:

4. What things did you/your child like about Kidz Klub the most?

Please state here:

5. What are the things, if any you/your child disliked about Kidz Klub?

Please state here:

6. Based on your experience, would you recommend Kidz Klub to another parent?

Yes No

If you answered 'No', please explain why:

7. Did you have any concerns about the way in which we care for your child?

Yes No

8. If you answered 'Yes' to the previous question, did you share your concerns with members of Staff or a Manager?

Yes No

9. How could we improve our service?

Please state here:

10. Please read each statement below carefully before answering.

If you have any other comments, please state here: